Shipping policy

We aim to ship all orders as soon as possible and usually within 2-3 working days. All orders will be shipped via air mail and usually reach their destination within 1-3 weeks.

Additional fees or delays imposed by a specific country’s customs are the sole responsibility of the customer. If your order has not arrived within a month please contact us at tea@thechatong.com

Orders are shipped to the shipping address as provided at checkout. We are not responsible for orders sent to incorrectly provided addresses or orders that are lost due to delivery to an unsecured location.

Most orders will be shipped from Taiwan, on rare occasion it may be shipped from our UK location.